Privacy policy

This Privacy Policy describes how Wild Brew (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from wildbrew.au (the “Site”), or otherwise communicate with us. These activities are collectively referred to as the “Services.”

For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below.

The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you.

  • Provide the Services.

  • Comply with applicable legal obligations.

  • Enforce applicable terms of service.

  • Protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you.

The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details: Your name, address, phone number, and email address.

  • Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information: Your username, password, and security questions.

  • Shopping information: The items you view, put in your cart, or add to your wishlist.

  • Customer support information: The information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself.

You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services, referred to as “Usage Data.”

To do this, we may use cookies, pixels, and similar technologies, collectively referred to as “Cookies.”

Usage Data may include information about:

  • How you access and use our Site.

  • How you access and use your account.

  • Your device.

  • Your browser.

  • Your network connection.

  • Your IP address.

  • Other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf.

These third parties may include:

  • Companies that support our Site and Services: This includes service providers such as Shopify.

  • Payment processors: These providers collect payment information, such as bank account information, credit or debit card information, and billing addresses, to process your payment, fulfill your orders, and provide you with products or services you have requested in order to perform our contract with you.

  • Advertising and analytics providers: When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies.

Online tracking technologies may include:

  • Pixels.

  • Web beacons.

  • Software development kits.

  • Third-party libraries.

  • Cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices.

For more information, see the section below titled Third-Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services in order to perform our contract with you.

This includes using your personal information to:

  • Process your payments.

  • Fulfill your orders.

  • Send notifications related to your account, purchases, returns, exchanges, or other transactions.

  • Create, maintain, and otherwise manage your account.

  • Arrange for shipping.

  • Facilitate returns and exchanges.

  • Enable you to post reviews.

Marketing and Advertising

We use your personal information for marketing and promotional purposes.

This may include using your personal information to:

  • Send marketing, advertising, and promotional communications by email.

  • Send marketing, advertising, and promotional communications by text message.

  • Send marketing, advertising, and promotional communications by postal mail.

  • Show you advertisements for products or services.

  • Better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.

We highly recommend that you do not share your username, password, or other access details with anyone else.

If you believe your account has been compromised, please contact us immediately.

Communicating With You

We use your personal information to provide you with customer support and improve our Services.

This is in our legitimate interests in order to be responsive to you, provide effective services to you, and maintain our business relationship with you.

SMS Privacy Policy

At Wild Brew, we respect your privacy and are committed to protecting your personal information.

When you opt in to receive SMS notifications, we collect your phone number solely for the purpose of sending:

  • Order updates.

  • Promotional offers.

  • Important information.

Your data will not be shared with third parties and will only be used in accordance with this Privacy Policy.

You can opt out of receiving SMS messages at any time by replying STOP.

Standard message and data rates may apply.

Cookies

Like many websites, we use Cookies on our Site.

For specific information about the Cookies that we use in connection with powering our store through Shopify, please review Shopify’s Cookie Policy:

https://www.shopify.com/legal/cookies

We use Cookies to:

  • Power and improve our Site and Services.

  • Remember your actions and preferences.

  • Run analytics.

  • Better understand user interaction with the Services.

  • Administer, improve, and optimize the Services.

We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls.

Please keep in mind that removing or blocking Cookies may:

  • Negatively affect your user experience.

  • Cause some features of the Services to work incorrectly.

  • Cause some general functionality to work incorrectly.

  • Make certain features or Services unavailable.

Additionally, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy.

Such circumstances may include:

  • Vendors and service providers: We may disclose information to vendors or other third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

  • Business and marketing partners: We may disclose information to business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

  • Disclosures made at your direction: We may disclose information when you direct or request us to do so, or otherwise consent to our disclosure of certain information to third parties. This may include disclosures required to ship products or disclosures resulting from your use of social media widgets or login integrations.

  • Affiliates and corporate group members: We may disclose information to our affiliates or otherwise within our corporate group in our legitimate interests to run a successful business.

  • Business transactions: We may disclose information in connection with a business transaction, such as a merger, acquisition, restructuring, or bankruptcy.

  • Legal obligations: We may disclose information to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests.

  • Enforcement and protection: We may disclose information to enforce applicable terms of service and protect or defend the Services, our rights, and the rights of our users or others.

Categories of Personal Information Disclosed

During the past 12 months, we have disclosed the following categories of personal information and sensitive personal information, where applicable, for the purposes set out in the sections titled How We Collect and Use Your Personal Information and How We Disclose Personal Information:

  • Identifiers: Basic contact details and certain order and account information.

  • Commercial information: Order information, shopping information, and customer support information.

  • Internet or other similar network activity: Usage Data and similar information relating to how users interact with the Site and Services.

Categories of Recipients

These categories of information may have been disclosed to:

  • Vendors and third parties who perform services on our behalf.

  • Internet service providers.

  • Payment processors.

  • Fulfillment partners.

  • Shipping partners.

  • Customer support partners.

  • Data analytics providers.

  • Business and marketing partners.

  • Affiliates and members of our corporate group.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User-Generated Content

The Services may enable you to post product reviews and other user-generated content.

If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure.

We are not responsible for:

  • The privacy or security of any information that you make publicly available.

  • The accuracy of any information that you make publicly available.

  • The use or misuse of any information that you disclose to third parties.

  • The use or misuse of any information that you receive from third parties.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties.

If you follow links to sites not affiliated with or controlled by us, you should review their:

  • Privacy policies.

  • Security policies.

  • Terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide in public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by:

  • Other users of the Services.

  • Users of third-party platforms.

  • Other third parties.

Such information may be viewable without limitation as to its use by us or by a third party.

Our inclusion of third-party links does not, by itself, imply any endorsement of the content on those platforms or their owners or operators, except as disclosed through the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children.

If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Security of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.”

In addition, any information you send to us may not be secure while in transit.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

Retention of Your Information

How long we retain your personal information depends on different factors, such as whether we need the information to:

  • Maintain your account.

  • Provide the Services.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

  • Right to Access or Know: You may have the right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

  • Right to Delete: You may have the right to request that we delete personal information we maintain about you.

  • Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.

  • Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party in certain circumstances and subject to certain exceptions.

  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

  • Right to Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails.

If you opt out of promotional communications, we may still send you non-promotional emails, including messages about:

  • Your account.

  • Your orders.

  • Your purchases.

  • Your returns or exchanges.

  • Other transactions you have made.

Exercising Your Rights

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights.

We may need to collect information from you to verify your identity before providing a substantive response to your request.

This information may include:

  • Your email address.

  • Your account information.

  • Other information reasonably required to verify your identity.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights.

Before accepting a request from an authorized agent, we may require:

  • Proof that you have authorized the agent to act on your behalf.

  • Verification of your identity directly with us.

We will respond to your request in a timely manner, as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to:

  • Appeal our decision by contacting us using the contact details set out below.

  • Lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in, including in the United States.

Your personal information may also be processed by staff, third-party service providers, and partners in these countries.

If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms, including:

  • The European Commission’s Standard Contractual Clauses.

  • Equivalent contracts issued by the relevant competent authority of the United Kingdom, where applicable.

  • Other legally recognized data-transfer mechanisms.

These transfer mechanisms may not be required where the data is transferred to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Email: hi@wildbrewsuperfoods.com